If for any reason you're unhappy with the items you receive, they can be returned for an exchange or refund. However, note items must be unworn, unused and in their original condition and returned within a reasonable time frame (14-21 days) to:

We reserve the right to refuse a product that does not meet these requirements.

If you would like to obtain a refund or exchange a product for a different size, colour or something completely different we will do our best to make the process simple and easy for you.  Simply follow the steps below to make this happen:

1. Contact us to arrange the return/exchange at returns@socksforliving.com

2. For exchange of products due to wrong size/colour or simply change of mind on an order, Socks for Living will not be responsible for any additional postage charges.  Simply post the item/s back to us at the above address and we will do our best to fulfill your request.  You will be responsible for postage, both to Socks For Living and then from us back out to you. 

3. Once we have received the returned/exchanged goods we will process and refund any monies owed or send out your further items.

4. Despite rigorous quality control processes, on the very odd occasion a faulty product slips our eagle eye.  If you are one of the unlucky few to recieve an item that is less than par, please contact us at returns@socksforliving.com within 5-7 days of receiving your product and we will gladly refund your money or exchange your item for a fabulous new one.  Socks For Living will pay for postage back to us and then for the new item to be sent out to you. 

5. Socks For Living reserves the right to inspect the faulty product and will determine if the item has been abused or is faulty.

Questions?

What if I have already worn my purchase, can I still exchange it?

No.  Due to health regulations we can only accept products back that are in original condition and that have not been worn or washed.  

What if the item I bought was faulty or defective?

All products carried by Socks for Living undergo stringent quality checks from the time we receive the goods to the time we ship.  In the unlikely event you receive a defective item please notify us within 5-7 days of receiving your product at returns@socksforliving.com.  We will assess each instance of damaged and/or faulty goods on a case-by-case basis and replace or refund the item in question.  Note you will not be charged return postage for your faulty items. 

I have returned my items for an exchange but have not heard anything?

Depending on your location will depend on when we get them, so please allow reasonable time for shipping.  Upon receipt we will action your exchange within 24-48 hours and provide you with an email response as to the progress of your exchange.

Further questions? 

Simply contact us at returns@socksforliving.com and one of our team will touch base with you to discuss your question.

What are the shipping costs?

NOTE: All prices are in Australian dollars - AUS

Australian Customers

*Allow 1-4 days for regular post delivery.

**Selected Australia Post Next Day Delivery Locations

NZ Customers

Allow between 3-10 days for delivery

Canadian, US & Middle East Customers

**NOTE: All US Customers are required to pay a US initiated tax of $9 AUS on all orders weighing 500 grams or more.  Sorry, but the US govenrment has decided this tax will apply on all sales.   

Allow between 3-10 business days for delivery

Asia & Pacific Customers

Allow between 3-10 business days for delivery

Rest of World

All shipping costs are in AUD dollars.

Note: If you are outside the aforementioned areas please contact us at customerservice@socksforliving.com

Incorrect delivery address/returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to re-send it.

International Shipping

Orders delivered outside Australia are exempt from 10% GST. This will be deducted from your order total during checkout, after your delivery address is entered.  Presently, we only offer shipping to New Zealand and Asia Pacific Customers. If you fall outside these areas, please contact customerservice@socksforliving.com to discuss your request.

Questions

Do you offer free shipping?

No, but we do subsidize on all orders making shipping Australia wide on any orders only $1.95.  We do not make any money on postage. 

Subsidized Shipping to NZ, Canada, USA, Asia Pacific & Rest of World on any orders.

When will I receive my order?

Orders placed before 3pm EST will be shipped the same day. Items are shipped via Australia Post Regular Post, including those sent FREE shipping take between 1-4 days depending on your location i.e. capital city to capital city take 1-2 days, whilst remote country locations may take a day or two longer.  Items dispatched via Australia Post Express Post are delivered the next business day to areas serviced by the Express Post network.

Is a signature required?

During the checkout process, you have the option of selecting Registered Post. This option requires a signature on delivery.  All other shipping options will be placed in your letter box, or placed near front door.

Has my order been shipped yet?

A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details (if applicable).

Can I track my parcel?

A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details (if applicable). This can also be viewed online in your account. Simply follow the link in our email once your order has been shipped.