If for any reason you're unhappy with the items you receive, they can be returned for an exchange or refund. However, note items must be unworn, unused and in their original condition and returned within a reasonable time frame (14-21 days) to:

We reserve the right to refuse a product that does not meet these requirements.

If you would like to obtain a refund or exchange a product for a different size, colour or something completely different we will do our best to make the process simple and easy for you.  Simply follow the steps below to make this happen:

1. Contact us to arrange the return/exchange at returns@socksforliving.com

2. For exchange of products due to wrong size/colour or simply change of mind on an order, Socks for Living will not be responsible for any additional postage charges.  Simply post the item/s back to us at the above address and we will do our best to fulfill your request.  You will be responsible for postage, both to Socks For Living and then from us back out to you. 

3. Once we have received the returned/exchanged goods we will process and refund any monies owed or send out your further items.

4. Despite rigorous quality control processes, on the very odd occasion a faulty product slips our eagle eye.  If you are one of the unlucky few to recieve an item that is less than par, please contact us at returns@socksforliving.com within 5-7 days of receiving your product and we will gladly refund your money or exchange your item for a fabulous new one.  Socks For Living will pay for postage back to us and then for the new item to be sent out to you. 

5. Socks For Living reserves the right to inspect the faulty product and will determine if the item has been abused or is faulty.

Questions?

What if I have already worn my purchase, can I still exchange it?

No.  Due to health regulations we can only accept products back that are in original condition and that have not been worn or washed.  

What if the item I bought was faulty or defective?

All products carried by Socks for Living undergo stringent quality checks from the time we receive the goods to the time we ship.  In the unlikely event you receive a defective item please notify us within 5-7 days of receiving your product at returns@socksforliving.com.  We will assess each instance of damaged and/or faulty goods on a case-by-case basis and replace or refund the item in question.  Note you will not be charged return postage for your faulty items. 

I have returned my items for an exchange but have not heard anything?

Depending on your location will depend on when we get them, so please allow reasonable time for shipping.  Upon receipt we will action your exchange within 24-48 hours and provide you with an email response as to the progress of your exchange.

Further questions? 

Simply contact us at returns@socksforliving.com and one of our team will touch base with you to discuss your question.