SEASON
CUSHIONING GUIDE
SOCK LENGTH
Product Details
Main benefit: Breathability & Wear Resistant
Designed for: Active People
Sports / Use: Walking / Leisure / Work / Indoor / Fitness
Features: Antibacterial, Antistatic, Natural moisture management, Foot wellness, Wear resistant, Improved air circulation
Materials: 23% Bamboo, 23% Profilen®, 18% Cotton, 16% Polyester, 15% Meryl Skinlife®, 4% Polyamid, 1% Elasthan (Lycra®)
Made in Switzerland & Portugal
Choosing the correct size?
It is important to remember socks and shoes are measured differently depending on where you buy them. Sometimes, the size varies depending on the brand and the county they are manufactured in. Here are a few tips.
1. Look at your shoes and determine what size they are, whether they be EUR, US, UK or AU. The size is usually on a tag inside the shoe.
2. Take a look at the product sizes available for the product you are interested in (access via the drop down 'select size tab' on our website).
3. Look at the 'Size tab' underneath the product image and find your shoe size and compare your size with the available sizes for the product you are interested in.
For example:
Fred has a pair of Nike running shoes and is looking for to buy a pair of Rohner socks. Fred looks inside his Nikes and sees the sizing tag has three sizes: US 10, UK 9 & EUR 44
Fred notes these three sizes and notices the socks range in size from small to extra large. Fred then looks at the sizing tab for that product, noticing his size, a US 10 is a large. Fred has his size and can be confident that he has chosen the correct sized sock for his foot.
Please use the following table to assist in determining your correct sock size. It is important to buy socks in sizes that most closely resemble your shoe size.
NOTE: Rohner socks are a larger sock than some brands, so if you are on the cusp of sizes choose the smaller sock, as it will generally fit you better. Any questions email us and we'll reply within 15 minutes.
Adults
|
|
EU |
US Men’s |
US Women’s |
|
Small |
36-38 |
3-5.5 |
4.5-6.5 |
|
Medium |
39-41 |
6-8 |
7.5-9.5 |
|
Large |
42-44 |
8.5-10 |
10-11.5 |
|
Extra Large |
44-46 |
10-12 |
11 |
Kids
|
|
EU |
US |
|
Small |
23-26 |
6-9 |
|
Medium |
27-30 |
9-12 |
|
Large |
31-34 |
13-2 |
|
Extra Large |
35-38 |
3-6 |
If for any reason you're unhappy with the items you receive, they can be returned for an exchange or refund. However, note items must be unworn, unused and in their original condition and returned within a reasonable time frame (14-21 days) to:
Socks for Living - ReturnsPO Box 1031Williamstown VIC 3016AUSTRALIAWe reserve the right to refuse a product that does not meet these requirements.
If you would like to obtain a refund or exchange a product for a different size, colour or something completely different we will do our best to make the process simple and easy for you. Simply follow the steps below to make this happen:
1. Contact us to arrange the return/exchange at returns@socksforliving.com
2. For exchange of products due to wrong size/colour or simply change of mind on an order, Socks for Living will not be responsible for any additional postage charges. Simply post the item/s back to us at the above address and we will do our best to fulfill your request. You will be responsible for postage, both to Socks For Living and then from us back out to you.
3. Once we have received the returned/exchanged goods we will process and refund any monies owed or send out your further items.
4. Despite rigorous quality control processes, on the very odd occasion a faulty product slips our eagle eye. If you are one of the unlucky few to recieve an item that is less than par, please contact us at returns@socksforliving.com within 5-7 days of receiving your product and we will gladly refund your money or exchange your item for a fabulous new one. Socks For Living will pay for postage back to us and then for the new item to be sent out to you.
5. Socks For Living reserves the right to inspect the faulty product and will determine if the item has been abused or is faulty.
Questions?
What if I have already worn my purchase, can I still exchange it?
No. Due to health regulations we can only accept products back that are in original condition and that have not been worn or washed.
What if the item I bought was faulty or defective?
All products carried by Socks for Living undergo stringent quality checks from the time we receive the goods to the time we ship. In the unlikely event you receive a defective item please notify us within 5-7 days of receiving your product at returns@socksforliving.com. We will assess each instance of damaged and/or faulty goods on a case-by-case basis and replace or refund the item in question. Note you will not be charged return postage for your faulty items.
I have returned my items for an exchange but have not heard anything?
Depending on your location will depend on when we get them, so please allow reasonable time for shipping. Upon receipt we will action your exchange within 24-48 hours and provide you with an email response as to the progress of your exchange.
Further questions?
Simply contact us at returns@socksforliving.com and one of our team will touch base with you to discuss your question.
What are the shipping costs?
NOTE: All prices are in Australian dollars - AUS
Australian Customers
Type |
Postage |
Cost |
|---|---|---|
|
Spend Under $30 |
Aust. Wide Regular Post* |
$6.90 |
|
|
Aust. Wide Express Post** |
$9.20 |
|
Spend Over $30 |
Aust. Wide Regular Post with Tracking* |
$1.95 |
|
Postage Options
|
Registered Post Guaranteed Next Day Delivery – Express Post** |
Add $5.00 Add $9.20 |
|
(Orders over $80 Receive FREE Upgrade to Express Post ) |
||
*Allow 1-4 days for regular post delivery.
**Selected Australia Post Next Day Delivery Locations
NZ Customers
Type |
Postage |
Cost |
|---|---|---|
|
Spend Under $60 |
Registered Post Airmail |
$15.00 |
|
Spend between $60 and $140
|
Registered Post Airmail
|
$19.82
|
|
Spend Over $140
|
Registered Post Airmail
|
FREE
|
Allow between 3-10 days for delivery
Canadian, US & Middle East Customers
Type |
Postage |
Cost |
|---|---|---|
|
Spend Under $100 |
Registered Post Airmail |
$20.00** |
|
Spend Over $100 |
Registered Post Airmail |
$25.00** |
**NOTE: All US Customers are required to pay a US initiated tax of $9 AUS on all orders weighing 500 grams or more. Sorry, but the US govenrment has decided this tax will apply on all sales.
Allow between 3-10 business days for delivery
Asia & Pacific Customers
Type |
Postage |
Cost |
|---|---|---|
|
Spend Under $100 |
Registered Post Airmail |
$18.00 |
|
Spend Over $100 |
Registered Post Airmail |
$23.00 |
Allow between 3-10 business days for delivery
Rest of World
Type |
Postage |
Cost |
|
Spend Under $100 |
Registered Post Airmail |
$27.00 |
| Spend Over $100 |
Registered Post Airmail |
$37.00 |
All shipping costs are in AUD dollars.
Note: If you are outside the aforementioned areas please contact us at customerservice@socksforliving.com
Incorrect delivery address/returned parcels
If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to re-send it.
International Shipping
Orders delivered outside Australia are exempt from 10% GST. This will be deducted from your order total during checkout, after your delivery address is entered. Presently, we only offer shipping to New Zealand and Asia Pacific Customers. If you fall outside these areas, please contact customerservice@socksforliving.com to discuss your request.
Questions
Do you offer free shipping?
No, but we do subsidize on all orders making shipping Australia wide on any orders only $1.95. We do not make any money on postage.
Subsidized Shipping to NZ, Canada, USA, Asia Pacific & Rest of World on any orders.
When will I receive my order?
Orders placed before 3pm EST will be shipped the same day. Items are shipped via Australia Post Regular Post, including those sent FREE shipping take between 1-4 days depending on your location i.e. capital city to capital city take 1-2 days, whilst remote country locations may take a day or two longer. Items dispatched via Australia Post Express Post are delivered the next business day to areas serviced by the Express Post network.
Is a signature required?
During the checkout process, you have the option of selecting Registered Post. This option requires a signature on delivery. All other shipping options will be placed in your letter box, or placed near front door.
Has my order been shipped yet?
A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details (if applicable).
Can I track my parcel?
A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details (if applicable). This can also be viewed online in your account. Simply follow the link in our email once your order has been shipped.
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